Refund policy

Returns

DwellaDecor wants customers to feel confident in their purchase. If a return is needed, the following policy applies. 

Return Window

  • Returns are accepted within 14 days of delivery.

Return Conditions

Returned items must:

  • Be in new, unused condition
  • Include original packaging
  • Be approved prior to return

Non-Returnable Items (Limited Exceptions)

Certain items may have limited return eligibility due to their nature or condition. These limitations, if applicable, will be clearly disclosed on the product page or at checkout prior to purchase.

Items that arrive damaged, defective, or incorrect are always eligible for return or exchange in accordance with this policy.

  • All other items: Eligible for return within 14 days of delivery as long as they meet the return conditions listed above.

    • Return Authorization (Required)

    Before sending any item back, customers must contact DwellaDecor to receive return authorization and instructions. The process is simple, and our goal is to make things right as easily as possible.

    Phone: 435-701-9983
    Email: support@dwelladecor.com

    Refunds

    • Approved returns are eligible for a refund to the original payment method.
    • Refunds are processed within 10 business days after the returned item is received and inspected.
    • Original shipping charges are not refundable.

    Please note that additional time may be required for the refund to appear on your bank or credit card statement, depending on your payment provider.

    Exchanges

    Exchanges are allowed and are subject to product availability for the following reasons:

    • Damaged items
    • Incorrect items shipped
    • Customer preference

    If an exchange is requested, DwellaDecor will work with the customer to arrange the best possible solution.

    Return Shipping

    • Customers are responsible for return shipping costs in most cases.
    • DwellaDecor covers return shipping if the item is defective, the wrong item was shipped, or an error occurred on our part.
    • No restocking fees apply.

    Return Address & Warehouse Processing

    All returns require prior authorization.

    Once approved, DwellaDecor will provide the correct return address and instructions based on the item and fulfillment warehouse.

    Do not send returns without authorization, as items shipped to the wrong location may experience delays or be refused.

    Damaged or Incorrect Items

    If an item arrives damaged or incorrect, the issue must be reported within 14 days of delivery. DwellaDecor will provide a replacement or refund at no additional cost.

    Questions?

    Our team is happy to help with returns, exchanges, or product care questions.

    Phone: 435-701-9983
    Email: support@dwelladecor.com

    Product Use Disclaimer (Informational Only)

    All products sold by DwellaDecor are intended for decorative use only. Items should not be exposed to moisture, food, or outdoor weather unless specifically stated otherwise in the product description.

    This disclaimer is informational only and does not affect return eligibility.